ChiliTri Terms and Conditions

The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can email us or ring our office on +34 636 341 709.

Coaching, Plans, Training Sessions, Personal Training  & Fitness Classes

Please note: The recommendations and information on this website, blog and any other document provided by me are not medical guidelines but are for educational purposes only. You must consult your doctor prior to starting this or any other exercise programme or if you have any medical conditions or injury that can possibly worsen with physical activity does. Any exercises and dietary advice provided are not intended as a substitute for any exercise routine or treatment or dietary regimen that may have been prescribed to you by your doctor, physical therapist or dietician. Any exercise poses inherent risks and you are advised to take full responsibility for your own safety and know your limits at all times. If you experience any light-headedness, dizziness, or shortness of breath while exercising, stop the movement and consult a physician immediately. You are strongly advised to have a complete physical examination if you are sedentary, if you have high cholesterol, high blood pressure, or diabetes, if you are overweight, or if you are over 30 years old. Please discuss all nutritional changes with your doctor or a registered dietician. If your doctor or registered dietician does not recommend any of the changes or exercises, this will overrule any advice from your personal trainer. Please inform your personal trainer immediately in these instances. You are aware and agree that by executing this waiver and release, you are giving up your right to bring a legal action or assert a claim against ChiliTri Coaching for information and advice provided. You have read and voluntarily agree to the waiver and release and further agree that no oral representations, statements, or inducement apart from the foregoing written agreement have been made. ChiliTri Coaching does not accept any liability that may arise from using or downloading information from the website.

All Coaching / Personal Training / Program Design Services Disclaimers

Informed consent: The programme will be based upon your present activity/exercise levels and the goals that you wish to achieve.  You will experience some feelings of exertion during each activity session and will become hot and uncomfortable at times, if your plan includes certain types of cardiovascular exercise.  Your breathing and heart rate will increase as a result of these activities as would be expected from physical exercise of this type.  As your fitness improves, you will participate in more vigorous levels of activity if this is part of your goal, but these will be within your capabilities. Activities will be explained and/or demonstrated either in person, video or with an exercise guide (depending on service that has been opted for) but please feel free to ask questions about anything you wish. If, at any time, you feel undue pain or excessive discomfort stop the activity and inform your trainer of your symptoms.  You are free to withdraw from any activity at any time you wish. Assumption Of Risk: Any exercise programme carries with it an element of risk.  The sessions will be designed to minimise the risks whilst providing an effective exercise/activity intensity.  Please inform the instructor if, for any reason (such as illness or injury which might be aggravated by exercise, or eating certain foods), you should not participate in an activity. You agree that you are voluntarily participating in any physical exercise or activity, including personal training, or using any facility or equipment, you do so at your own risk and assume the risk of any and all injury and/or damage you may suffer, whether while engaging in physical exercise or not. Release: You agree on behalf of yourself (and all your personal representatives, heirs, executors, administrators, agents, and assigns) to release and discharge Trainer (and Trainer’s affiliates, related entities, employees, agents, representatives, successors, and assigns) from any and all claims or causes of action (known or unknown) arising out of the negligence of Trainer, whether active or passive, or any of Trainer’s affiliates, employees, agents, representatives, successors, and assigns. Acknowledgments: You are aware and agree that by executing this waiver and release, you are giving up your right to bring a legal action or assert a claim against trainer for trainer’s negligence, or for any defective product used while receiving personal training from trainer. You have read and voluntarily signed the waiver and release and further agree that no oral representations, statements, or inducement apart from the foregoing written agreement have been made.

Medical Health / PAR-Q

If you have answered 'YES' to one or more questions on the Medical Health Form: Talk to your doctor by phone or in person before you start becoming more physically active and before you have a fitness assessment. Tell your doctor about the questionnaire and which question(s) you have answered yes to. You may be able to do any activity you want - as long as you begin slowly and build up gradually, or you may need to restrict your activities to those which are safe for you. Talk with your doctor about the kind of activity you wish to participate in and follow his/her advice. If you have answered 'NO' to all questions on the Medical Health Form: You can be reasonably sure that you an start to become more physically active and take part in a suitable exercise program. Remember - begin slowly and build up gradually. Please note: If your health changes so that subsequently you answer 'YES' to any of the above questions, inform your fitness or health professional immediately. Ask whether you should change your physical activity or exercise plan. Delay becoming more active if you feel unwell because of a temporary illness such as flu - wait until you are better.

COVID-19 POLICY 2021 bookings only
Cancellation by ChiliTri Camp due to COVID-19
If ChiliTri are forced to cancel your camp due to COVID-19 reasons we will provide a full refund provided the camp has not commenced. The cancellation will be based on the following:-

UK, Spanish, (or any country where we are running a training camp) or Home Country Government State of Emergency or Lock down Imposed, and travel to the destination of your chosen camp not being able to take place.

Home Country FCO advice against non-essential travel to to the destination of your chosen camp.

Home Country Quarantine period on either arrival in Spain (or any country where we are running a camp) or in your Home Country return destination.

Hotel Closure due to national or local advice in Spain (or any country where we are running a camp). 

If by any chance additional expenses are incurred through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like Challenge Tri Camp will not be held accountable.

Discretionary Administration Fee
ChiliTri, like most companies who work in the travel or sports related industries, have been hugely financially affected by the COVID-19 pandemic and we have done everything we can in the last 6 months to sustain the business. We ask you, our client, to consider paying an administration fee of £100 If we have to cancel your camp and refund your payment. This is not mandatory and at your own discretion. All our costs for your camp are paid in advance including, coaching costs, insurance, marketing, accommodation, flights and most are not redeemable. This discretionary payment will allow us to continue to sustain the business until we can start working with you on camp again. We are a small business, with no outside investment and this will help us to ensure the survival of the ChiliTri.

Payment
An initial deposit of 30% of the total booking paid by bank transfer is required upon booking via our web site. Once we have received your deposit and booking form, we will confirm your booking with the hotel or B&B and in turn confirm your booking with ChiliTri. Once your booking has been confirmed your deposit is non refundable and non transferable. The total balance of the trip is to be paid 10 weeks prior to your arrival, non payment of the outstanding balance at 10 weeks will result in the loss of the deposit and the booking cancelled.

Flights, transport, transfers, bike hire and personal insurance of any kind and hotel tourism tax are not included in the price of any booking. The tourism tax is to be paid at the hotel reception normally on departure, to confirm ChiliTri camp are not a package travel or a linked travel provider.

Cancellation and Changes by the Client
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable but please check before sending to which address is best. You will be liable to pay the balance of the monies in full if you do not notify ChiliTri of your intention to cancel 10 weeks prior to your arrival date with ChiliTri. Please note that if you have not made payment in line with our booking terms and conditions and you have not paid any outstanding balance due, and we are unable to contact you, your booking will be cancelled and the cancellation charges will come into effect as below. Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God, this term includes pandemics, and the like, ChiliTri will not be held accountable.

Cancellation charges
Notifying us more than 10 weeks before departure – Loss of deposit, as per Payment paragraph all deposits are non refundable.

Notifying us less than 10 weeks before departure – Loss of deposit and total balance*

*If you have not paid the total balance then ChiliTri will seek to recover the outstanding balance together with any legal costs incurred during this process.

It is always best to contact us by phone or e-mail to discuss any items with your booking, always use your unique reference number when contacting ChiliTri. ChiliTri confirms that it is a requirement of your booking with us that travel / holiday insurance is taken out at the same time as your booking with us that covers you for any type of cancellation, and all and any types of risk.

Cancellation, Postponement or Changes by ChiliTri
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the following choices:-

Accepting the changed arrangements as notified to you.

Purchasing an alternative camp using the value of our booking. If your new booking is more expensive you will be required to pay the difference at the time of booking, if the booking is cheaper we will refund you the difference. When this option is selected this must be confirmed with us within 14 days of being notified of a significant change, and the alternative selected camp must be taken during the same calendar year.

If by any chance additional expenses are incurred by the client at any stage during or after booking with ChiliTri, through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like, ChiliTri will not be held accountable.

Changes to the ChiliTri Itinerary once you have arrived on camp
Whilst rare, it could be that your camp has to be cut short due to events out side of ChiliTri control, should this happen then your camp will be regarded as delivered and a refund will not be offered. If by any chance additional expenses are incurred through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like ChiliTri will not be held accountable.

Guest Coaches On Camp
Occasionally ChiliTri will advertise a training camp with a ‘Guest Coach’. If the ‘Guest Coach’ is unable to join us on camp for that week, whatever the reason, ChiliTri will continue to run the camp, and this will not be considered as a ‘significant change’ as described in the paragraph Cancellation, Postponement or Changes by ChiliTri Camp above. If an athlete wants to cancel their camp because the guest coach will not be on camp, the cancellation will be subject to ChiliTri’s standard cancellation terms: Cancellation and Changes by the Client as above.

Spring 2020 COVID-19 Camp Deferrals
Spring 2020 postponed camps due to COVID-19 must be taken during our Spring 2021 season which runs from 6th March to 16th May 2021. If the athlete is unable to join us on camp during this period, for whatever reason, then ChiliTri Camp will refund the camp cost less the deposit as per our standard booking terms & conditions.

Arrival
Your accommodation will be available to you from 14.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.

Departure
Please vacate your room by 11:00 on the day of departure.

Conditions of carriage
ChiliTri does not organise flights, ferries, airport transfers or train travel. ChiliTri has no part in the contract between you and the airline, ferry, transfer provider car hire or train company, we are not a package travel or linked travel provider.

Damage
Any damage to the accommodation or property of ChiliTri or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.

Insurance
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with ChiliTri. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason see also cancellation notes above. You should, if applicable, be in possession of an up to date EHIC card ( valid until 31st December 2020) available from your local post office or online before travelling abroad, once we leave the European Union you must also make sure your travel insurance covers you for all medical expenses and cover as detailed fully above.

It is a condition of your booking that you have travel insurance that covers multi sport activities including road cycling, running and swimming (both pool and open water) and that these documents with emergency telephone numbers are made available to ChiliTri before your arrival on camp with us it is your responsibility to prove this to us at least 14 days before your arrive on camp. To further confirm the policy must include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason what so ever.

Road Transportation and Cycling on The Road
ChiliTri does not accept responsibility for loss, damage or injury whilst using road transportation to or from camp. ChiliTri does not accept any responsibility for your road cycling equipment including your bikes and any road side or bike garage repairs are the sole responsible of the client. This includes any delay due to mechanical breakdown or traffic related incidents. Any costs incurred for collection and return to the hotel or a bike shop will be the responsibility of the client.

Risks
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you or to you as a result of participation in those activities. You will be requested to sign a disclaimer when booking or on arrival at the hotel, which outlines your acceptance of the risks as part of participation in the activities at ChiliTri. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.  We will also highlight these in our welcome meeting and through a waiver we ask you to sign on your arrival day.

Bicycle Protection Endorsement
As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is BSEN 1078 complaint. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions.  All helmets worn must match these safety standards.

 


Chili Tri assumes no liability for the information contained within any part the website and coaching plans. Including but not limited to information within the ChiliTri website, emails sent on behalf of ChiliTri and any information shared via social media platforms including but not limited to Facebook, Instagram and Twitter.

Please Note:

All content and training plans provided to athletes are property of ChiliTri.

The information contained herein reflects only the opinion of the owners, coaches and associates of ChiliTri.

Nothing provided by ChiliTri should be interpreted or treated as medical opinion or advice.

If you are unsure about the health implications of any aspect of your training plan or guidance being provided, please consult with your doctor for specific medical advice before commencing any training or exercise.

Important:  By undertaking any training plan/diet advice or any other type of session provided by ChiliTri you are declaring yourself medically fit.

Using any information or materials provided by ChiliTri  is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ChiliTri  takes no responsibility and will not be held liable for any injury or loss which may arise from the use of such information.

You accept that ChiliTri provides no guarantees or warranties related to any of its content or coaching programs.

Please note: The recommendations and information on this website, blog and any other document provided by ChiliTri , its coaches and advisers are not medical guidelines but are for educational purposes only. You must consult your doctor prior to starting this or any other exercise programme or if you have any medical conditions or injury that can possibly worsen with physical activity does.

Any exercises and dietary advice provided are not intended as a substitute for any exercise routine or treatment or dietary regimen that may have been prescribed to you by your doctor, physical therapist or dietitian. Any exercise poses inherent risks and you are advised to take full responsibility for your own safety and know your limits at all times.

If you experience any light-headedness, dizziness, or shortness of breath while exercising, stop the movement and consult a physician immediately. You are strongly advised to have a complete physical examination if you are sedentary, if you have high cholesterol, high blood pressure, or diabetes, if you are overweight, or if you are over 30 years old.

Please discuss all nutritional changes with your doctor or a registered dietitian. If your doctor or registered dietitian does not recommend any of the changes or exercises, this will overrule any advice from your personal trainer. Please inform your personal trainer immediately in these instances.

You are aware and agree that by executing this waiver and release, you are giving up your right to bring a legal action or assert a claim against Karen Parnell and ChiliTri   for information and advice provided. You have read and voluntarily agree to the waiver and release and further agree that no oral representations, statements, or inducement apart from the foregoing written agreement have been made.

Karen Parnell and ChiliTri  does not accept any liability that may arise from using or downloading information from the website.

All Training Programs / Program Design Services Disclaimers

Informed consent: The programme will be based upon your present activity/exercise levels and the goals that you wish to achieve.  You will experience some feelings of exertion during each activity session and will become hot and uncomfortable at times, if your plan includes certain types of cardiovascular exercise.  Your breathing and heart rate will increase as a result of these activities as would be expected from physical exercise of this type.  As your fitness improves, you will participate in more vigorous levels of activity if this is part of your goal, but these will be within your capabilities.

Activities will be explained and/or demonstrated either in person, video or with an exercise guide (depending on service that has been opted for) but please feel free to ask questions about anything you wish.

If, at any time, you feel undue pain or excessive discomfort stop the activity and inform your coach of your symptoms.  You are free to withdraw from any activity at any time you wish.

Assumption Of Risk: Any exercise programme carries with it an element of risk.  The sessions will be designed to minimise the risks whilst providing an effective exercise/activity intensity.  Please inform the coach if, for any reason (such as illness or injury which might be aggravated by exercise, or eating certain foods), you should not participate in an activity.

You agree that you are voluntarily participating in any physical exercise or activity, including personal training, one to one coaching, training plans or using any facility or equipment, you do so at your own risk and assume the risk of any and all injury and/or damage you may suffer, whether while engaging in physical exercise or not.

Release: You agree on behalf of yourself (and all your personal representatives, heirs, executors, administrators, agents, and assigns) to release and discharge your coach (and coaches affiliates, related entities, employees, agents, representatives, successors, and assigns) from any and all claims or causes of action (known or unknown) arising out of the negligence of the coach, whether active or passive, or any of coach’s affiliates, employees, agents, representatives, successors, and assigns.

Acknowledgements: You are aware and agree that by executing this waiver and release, you are giving up your right to bring a legal action or assert a claim against the coach for coaches negligence, or for any defective product used while receiving training from your coach. You have read and voluntarily signed the waiver and release and further agree that no oral representations, statements, or inducement apart from the foregoing written agreement have been made.

Membership

Membership runs for a fixed period and entitles the named member to a range of benefits stated at the time of purchase. ChiliTri reserves the right to change the benefits associated to the membership purchased at any time. Members are expected to abide by the rules of the membership and to ChiliTri terms & conditions. This includes rules stated elsewhere on the website. Members are not to share benefits (in particular copyrighted material) with non-members without permission from ChiliTri. Members MUST NOT allow non-members to access reduced pricing on our products or services either via direct membership pricing or via a discount code issued via member only communications. 

Any failure by a member to abide by the rules laid out here or elsewhere on our website will result in suspension of membership. 

Coaching Services

(Scroll down for Training Camps T&C's)

1-2-1 Sessions:

Any cancellations made in the 72 hours prior to a booked 1-2-1 Video Analysis and Stroke Correction Session will be charged at full rate unless a replacement swimmer can be sought. By registering for a session, you agree to these terms. ChiliTri, reserve the right to cancel sessions and will inform the client at the earliest possible opportunity. ChiliTri will not be liable for a client out of pocket expenses should cancellation be unavoidable in cases such as but not limited to, illness, instructor unavailability, facility unavailability, equipment failure or cancellation by the venue/facility.

Squad/Group Sessions:

Any cancellations for booked squad sessions in the 2 hours before the session commences will be charged at full rate, i.e. a credit will be deducted. Please help us help offer everyone a better coaching service by opting out of any session you know you can't attend prior to the 2 hours before that session. Doing so releases your spot to the wait list and allows someone else to benefit. If you have a genuine reason for not being able to attend, please speak with the session instructor.

Cancellation of sessions or appointments:

ChiliTri, reserve the right to cancel sessions and will inform the client at the earliest possible opportunity ChiliTri will not be liable for a clients out of pocket expenses should cancellation be unavoidable in cases such as but not limited to, illness, instructor unavailability, facility unavailability, equipment failure or cancellation by the venue/facility.

Disclaimer:

Through registration for any of ChiliTri services or events you agree you will abide by the rules and regulations set out by ChiliTri Coaches and administrators, as well by all instructions given by facility staff management and staff.

In submitting and agreeing to the waiver intending to be legally bound, you will hereby certify that you are physically fit and have not been otherwise informed by a doctor. You acknowledge that it is your responsibility to keep ChiliTri updated about any changes in your health that may affect your participation. You also acknowledge that you are aware of all the risks inherent in swimming and in being on a pool deck, including permanent disability and death, and agree to assume all those risks. As a condition of your participation in the ChiliTri programme or any activities thereto, You will hereby waive any and all rights to claim for losses or damages, including all claims for loss or damages caused by the negligence, active or passive, of the following: ChiliTri and the host facilities; or any individual participating in the programme as a coach, swimmer, volunteer or observer.

Rest assured, we, ChiliTri, always endeavour to run a safe and professional swim and triathlon coaching programme at all times for all participants and will always aim to do so in a professional and courteous manner. Any complaints can be made in confidence and in writing to ChiliTri. 

Purchases:

By clicking "Place Order" you confirm you have read and accepted our terms and conditions.

All session credits or cards must be used prior to the expiry date. These expiry dates are:
10 sessions = 12 months
A one-month extension on any block of credits can be requested in any financial tax year due to holidays, work trips etc.

Refunds:

Credits, once purchased, cannot be refunded nor returned or transferred to anyone. Appointments can be cancelled up to 72 hours in advance. Squad sessions can be cancelled up to 12 hours in advance. Outside of these times full charges will be applied.

Privacy:

We take your privacy very seriously and will not share any of your details with any third-parties.

Training Camps Specific Terms & Conditions

The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can contact us or ring +34 616 341 709.

Payment

The camp deposit is required upon booking. Once we have received your deposit, we will confirm your place and contact you to discuss your accommodation and travel requirements. Once this has been confirmed your Camp Fee is non-refundable. Any travel arrangements are between the airline and you therefore ChiliTri cannot be held responsible for the actions of any third parties.

If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits, which have been paid.

Cancellation by the Client

Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify ChiliTri of your intention to cancel 10 weeks prior to you arriving at Tri Camp, if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges below will come into effect.

Cancellation charges applicable

Notifying us more than 10 weeks before departure – Loss of deposit.

Notifying us less than 10 weeks before departure – Loss of deposit and total balance*

* If you have not paid the total balance then ChiliTri will seek to recover the outstanding balance together with any legal costs incurred during this process. It is always best to contact us by phone or e-mail to discuss any items with your booking, always use your deposit receipt number when contacting ChiliTri.

ChiliTri would recommend that travel insurance be taken out at the same time as your booking with us that covers you for sports travel and cancellation.

Cancellation or changes by ChiliTri

Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative holiday date.

Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.

Conditions of carriage

ChiliTri does not organise flights, ferry or train travel. ChiliTri has no part in the contract between you and the chartered, airline, ferry or train company.

Damage

Any damage to the accommodation or property of ChiliTri or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.

Insurance

Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with ChiliTri. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should be in possession of an up to date EHIC card available from your local post office or online before travelling abroad. Note EHIC card may not be valid for UK travellers after Brexit so please check the validity period.

Risks

You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer when booking, which outlines your acceptance of the risks as part of participation in the activities with ChiliTri. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.

Changes to the Camp Itinerary

Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. ChiliTri has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God, Pandemics and the like ChiliTri will not be held accountable.

Events Terms & Conditions

Including Race, social and open events

Event entries cannot be cancelled any later than one calendar month prior to the event date. After this time no refund or deferral will be issued. Refunds and deferrals for entries cancelled prior to one month from the event will be subject to an administration fee and subject to deductions for any costs incurred by the event organiser.  Transfer of places from one person to another must only be done with agreement from the Event Director. Under no circumstances must anyone participate under the name of another.  

Privacy Policy

The following policy constitutes ChiliTri’s Privacy Policy.  Defined terms have the same meaning as are ascribed to them in the Terms.

What personal information do we collect from the people that visit our business, website or app?

When ordering or registering on our site or app, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To improve our website in order to better serve you.

      • To allow us to better service you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

An external PCI compliant payment gateway handles all CC transactions. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart as part of your signup process. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Do not track

We don't honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honour them because it would not enable our site to function correctly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Business Transfers

If substantially all of our assets are acquired, or in the unlikely event that we go out of business or enter into Liquidation, customer and user information would be one of the assets that is transferred or acquired by a third party/purchaser.  You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal information as set forth in this policy.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Your Consent

By using our Website, App and Services You consent to this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy please contact us.